Website support

We can help keep your site up-to-date and spick and span.

Regular updates are essential to a successful website. It is important to add new content but also to keep your site up-to-date with the latest WordPress system updates and security patches. We can help with both.

Maintenance only

£30 per month

  • WordPress core updates
  • WordPress plugin updates
  • Activity monitoring
  • Security monitoring
  • Uptime monitoring
  • No support time

Standard support

£60 per month

  • Includes maintenance
  • 1 hour
  • Content + Design edits
  • Bug fixes + Queries + Advice
  • Same day response
  • Reactive support

Premium support

From £175 per month

  • Includes maintenance
  • From 0.5 day
  • Content + Design edits
  • Bug fixes + Queries + Advice
  • Priority access
  • Proactive support

How it works

Updates

WordPress core, plugin and theme updates are made on a weekly basis but urgent security updates are made as soon as possible. We check your website after each update to make sure it is works and looks as it should. 

Monitoring

We monitor your site to make sure it is online and reachable and we are notified by text and email if it is offline for longer than 2 minutes. Our security systems alert us to issues such as failed logins, bot and DDOS attacks, insecure plugins, plugin installations, malware and suspicious site traffic. We also monitor administrator logins and password resets to make sure only the right people are accessing the site.

Support

Time is allocated in blocks up to the monthly limit and unused time is not carried over to the next month. Support hours are 9am to 6pm UK time. We will endeavour to respond to and fix support requests outside normal office hours but this does not form part of the Support Plan agreement.

All plans are for a minimum agreement length of 6 months.