Website support

We can help keep your site up-to-date and spick and span.

Regular updates are essential to a successful website. It is important to add new content but also to keep your site up-to-date with the latest WordPress system updates and security patches. We can help with both.

Support Plans

Level 1

£40 per month

  • WordPress updates
  • 30 minutes
  • Priority access
  • Ticketing system
  • Response in 24 hours
  • Security monitoring
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Level 2

£80 per month

  • WordPress updates
  • 60 minutes
  • Priority access
  • Ticketing system
  • Response in 7 hours
  • Enhanced security monitoring
  • Site performance optimisation
  • Staging environment

Level 3

From £120 per month

  • WordPress updates
  • 90 minutes
  • Priority access
  • Ticketing system
  • Response in 4 hours
  • Enhanced security monitoring
  • Site performance optimisation
  • Staging environment

How it works

WordPress updates are made on a weekly basis but urgent security updates are made as soon as possible.

Time is allocated in 15 minute blocks up to the monthly limit and can be used for content updates (text and design changes) or for support requests (site fixes). Unused time is not carried over to the next month.

Support hours are 9am to 6pm UK time. We check support requests outside of these hours and will act if we can: however please see our terms and conditions to see what is covered out of hours. All hosted sites are monitored for uptime and we are notified by text and email if a site is offline for longer than 5 minutes.

All plans are for a minimum agreement length of 6 months.

Other plans

We can tweak plans to suit individual needs and also offer bespoke plans to those with larger needs. We also offer a basic package for WordPress updates and 15 minutes of time: Level 0 from £20 per month.