Support

If you can’t access your site or think it is down please check this website to make sure. Sometimes network problems are isolated and it may be a problem that only affects you.

To get help quickly it is really useful for us to know a few things.

1 – Describe your problem as fully as you can

Please tell us in as much detail as you can:

• What you tried to do and what happened.
• Any error messages you got.

2 – What device and system you are using

• Please visit this site and click the green copy button and paste the URL it gives you into your email to us. This tells us lots of useful information.

3 – Optionally take a screenshot

• It is helpful if we can see what you can see! This site tells you how to do it.

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