Something not working quite right? We are here to help…
If you can’t access your site or think it is down please check this website to make sure. Sometimes network problems are isolated and it may be a problem that only affects you.
To get help quickly it is really useful for us to know a few things.
1 – Describe your problem as fully as you can
Please tell us in as much detail as you can:
- What you tried to do and what happened.
- Any error messages you got.
2 – What device and system you are using
- Please visit this site and click the green copy button and paste the URL it gives you into your email to us. This tells us lots of useful information.
3 – Optionally take a screenshot
- It is helpful if we can see what you can see! This site tells you how to do it.